DJI Care Refresh is an effective, comprehensive warranty for your DJI Mavic Pro Platinum drone, offering you greater peace of mind every time you fly.
- You must register your DJI Care Refresh within 48 hours of activating your Mavic Pro Platinum.
- When registering your care refresh you must ensure that the AU region is selected in the top right corner of the DJI web page, as it may be defaulted to the US region. If this is the case it will not allow you to register your care refresh.
- Only brand new gimbals purchased from an Australian Authorised DJI Dealer or through DJI.com are eligible for DJI Care Refresh (grey imports NOT eligible)
- By purchasing DJI Care Refresh, you agree that you have read the FAQ and Terms of Service listed at the bottom of this description.
For a small additional charge, DJI Care Refresh offers up to two replacement units within one year. Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
DJI Care Refresh is a service plan that provides you with peace of mind, covering damage to your DJI product. DJI Care Refresh is valid for 12 months and offers up to two full replacements at additional charge if accidental damage occurs to your product during normal use. Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
Mavic Pro, Mavic Pro Platinum and Spark: aircraft, gimbal, camera, battery and propellers.
Phantom 4 Pro, Phantom 4 Advanced and Phantom 3 SE: aircraft, gimbal, camera, and propellers.
Inspire 2: aircraft and propellers.
Zenmuse X4S ,Zenmuse X5S and Zenmuse X7: gimbal and camera( including lens).
After making a replacement request, send the part needing replacement to DJI.
3、WHAT’S THE DIFFERENCE BETWEEN DJI CARE REFRESH AND A DJI PRODUCT WARRANTY? WILL A DJI PRODUCT WARRANTY BE INVALID WITHOUT PURCHASING DJI CARE REFRESH?
A product warranty is a guarantee of repair service provided by a manufacturer if any product defects are found. DJI Care Refresh provides replacement service if damage resulting from accidental damage occurs to the aircraft, propellers, or battery during normal use. You can still enjoy DJI’s standard product warranty without buying DJI Care Refresh, but DJI Care Refresh can greatly reduce service costs. Furthermore, if the repair costs are covered by the standard product warranty, the remaining Replacement balance on your DJI Care Refresh will not be affected.
4、CAN I RENEW MY DJI CARE REFRESH WHEN IT EXPIRES? HOW MANY TIMES CAN I PURCHASE DJI CARE REFRESH FOR MY AIRCRAFT?
No, you cannot. Currently, each product is eligible for only one DJI Care Refresh. The service plan cannot be renewed after it expires.
DJI Care Refresh is bound to the product’s S/N. If you want to replace your product, contact DJI Support via phone, email, or live chat. Then send your product to a designated DJI repair center under the instruction of DJI Support staff. Our repair staff will conduct damage assessment and send you an invoice. After receiving the invoice, you can either choose to repair your product or replace the aircraft under DJI Care Refresh. You will receive a unit that is new or equivalent to new in performance and reliability after paying the service charge specified in your DJI Care Refresh Service Agreement. The replacement’s S/N will be automatically bound to your DJI Care Refresh plan.
For the Mavic Pro, Mavic Pro Platinum and Spark, the aircraft S/N can be found inside the battery compartment. You should only enter the aircraft S/N when you purchase DJI Care Refresh.
For the Inspire 2, the aircraft S/N can be found on the tail of the aircraft.
The Zenmuse X4S ,X5S and X7,gimbal camera S/N can be found on the gimbal.
Phantom 4 Pro and Phantom 4 Advanced, the aircraft S/N can be found inside the battery compartment. You should only enter the aircraft S/N when you purchase DJI Care Refresh.
For the Phantom 3 SE, the aircraft S/N can be found on the bottom of the aircraft, and the gimbal S/N can be found on the gimbal board.
Damage occurring after the product has come into contact with water is covered by the DJI Care Refresh. Product that suffers water damage can be replaced under DJI Care Refresh.
No, at the moment, DJI Care Refresh only works within one coverage region. However, the coverage region can be different than the region in which the aircraft was purchased. For example, if you purchased your aircraft in China, you can purchase DJI Care Refresh for the US. You can only apply for product warranty service in China, but you can use DJI Care Refresh to replace your product at DJI's official US service centre.
At the moment, DJI Care Refresh is only available to customers from the U.S., Canada, EU countries, the UK, Australia, Hong Kong and Mainland China. You can check whether DJI Care Refresh is available in your country on the DJI Store.
Telephone support is currently only available in the U.S., Canada, EU countries, the UK, Hong Kong and Mainland China.
Thank you for choosing DJI Care Refresh. By purchasing DJI Care Refresh, you acknowledge that you have read, understood, and agreed to these terms. DJI Care Refresh is created by SZ DJI Technology Co., Ltd. (hereinafter "we" or "DJI") to give you peace of mind. DJI agrees to provide replacement products for an additional fee if damage occurs accidentally under normal use to a covered aircraft, gimbal and camera within the period of validity. DJI has a relationship with an insurance company that covers the cost of these programs.
If damage occurs accidentally to your product under normal use, DJI Care Refresh offers up to two replacement units for a small additional charge each time the service is requested.
For the Mavic Pro, Mavic Pro Platinum and Spark, the aircraft, gimbal, camera, battery and propellers can be replaced.
DJI Care Refresh does not cover the following:
1) Lost or partially lost aircraft, gimbal or accessories.
2) Stolen, forgotten, or abandoned product.
3) Damage caused by flight under unsuitable conditions.
4) Remote controller, battery of Inspire 2, Phantom 4 Pro and Phantom 4 Advanced, and modification accessories.
5) Deliberate losses.
6) Abrasions and shell damage that do not affect the performance of the product.
7) Direct or indirect losses caused by force majeure.
8) Replacement requests for damage incurred outside the period of validity.
9) Extra fees resulting from technical enhancements or performance improvements.
10) Damage resulting from modifications that are not in accordance with manual recommendations, or the use of incompatible batteries and charger.
11) Damage resulting from the use of third party accessories, batteries or software.
DJI Care Refresh includes two replacements. If you claim for replacement of your product twice, DJI shall be considered to have fully executed the DJI Care Refresh service. The DJI Care Refresh service will then be terminated.
After replacement, the original product becomes DJI’s property and the replacement product is your property, with coverage effective for the remaining period of the Plan.
DJI Care Refresh is valid for 12 months. If you purchase a product with DJI Care Refresh on the official DJI website, it shall take effect on the third day after the date of shipment. If you buy DJI Care Refresh separately on the official DJI website or via other channels, it shall be effective from the date on the service agreement.
1) If damage to your DJI product occurs and you are within DJI Care Refresh coverage, contact DJI Support via http://www.dji.com/support, TEL and ONLINE SUPPORT are preferred.
2) Send your product (including the aircraft, gimbal, propellers and battery) based on the DJI Care Refresh warranty plan you have purchased to a DJI designated repair center under the instruction of DJI Support.
If you purchase DJI Care Refresh (X4S/X5S/X7), send X4S /X5S/X7 gimbal( including lens).
If you do not send the required part(s), DJI may require you to send it (them) again or decline your replacement request.
3) After it is determined that the product is covered under DJI Care Refresh, DJI will send you a quotation for repair or replacement. You can choose to pay the cost of repair to your product or pay for a replacement. After your payment has been confirmed, the replacement product will be shipped to you.
DJI Care Refresh will be terminated without notice in the following situations:
1) The service has expired.
2) Your DJI product was repaired by a non-official DJI repair center.
3) DJI Care Refresh includes two replacements. If you claim for replacement of your product twice, DJI shall be considered to have fully executed the DJI Care Refresh service. The DJI Care Refresh service will then be terminated.
4) If the customer is found to have broken a DJI Care Refresh covered product on purpose, the service will be terminated automatically, and DJI will not offer a refund. If a customer is found to be causing accidents for financial gain, DJI reserves the right to take legal action.
There are no hidden charges for the replacement service. After you choose DJI Care Refresh, you will receive prioritized service. The cost of two way postage for customers within DJI Care Refresh service areas will be covered by DJI. In other areas, these costs and any associated customer’s duties are at the customer's expense. In all areas the custom fees are at the customer's expense. Each time the replacement service is requested, subject to your purchase region.
Please do NOT send SD cards to DJI. DJI shall not be responsible for any damage or loss to the data or personal information stored or saved in your product.